Privacy Policy

Last Update: January 25, 2025

This privacy policy (the “Privacy Policy”), provided by The Natural App (“us”, “we” or the “Company”), aims to help you understand how we process your personal data and which are your related rights, by describing how we collect, use, store, share and protect your personal information in connection with your use of the website www.naturalapp.com (the  “Site”). We also describe how we process information about people who have contacted us or that we need to contact because of a conflict or issue with the Site or the Company.

The purpose of the Privacy Policy is to be transparent towards our visitors and to comply with applicable regulations. At The Natural App we value your personal integrity and we would like to assure you that your information is handled with the highest care.

We may update the Privacy Policy from time to time and the last updated version will be immediately available on this Site. You can check the date of the last updates at the top of this Privacy Policy.

A. Data Controller

The Data Controller is who processes Personal Information and determines the purposes and means of the processing.

The Data Controller of your Personal Information is The Natural App (contact email: info@naturalapp.com).

B. Data Subjects

This is you, meaning the owner of the Personal Data. This Privacy Policy is addressed to any Data Subject whose Personal Data is processed by us, directly or indirectly.

We do not knowingly solicit information or market to children under the age of 13. If you become aware of any data we have collected from children under the age of 13, please contact us and inform us about it.

C. Personal Information (or Personal Data)

Personal Information refers to any information that allows us to identify, in any way, a natural person.This information could be, for example, name, address, IP address, identification number.

In accordance with the principle of minimization we limit the collection of personal information to what is directly relevant and necessary to accomplish our specified purposes.

We collect Personal Information about you when: 

> You submit information to this Site via webform. We collect the data requested in the webform in order to track and respond to your submissions. When you submit a webform we collect:

• your name and surname;

• your email address;

• any personal information contained in the message you share with us.
  

> You subscribe to our newsletter. If you subscribe, we may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. When you submit a webform to subscribe to our newsletter we collect:

• your name and surname

• your email address;

>You post a comment. When you post a comment we collect:

• your name and/or surname, which will be displayed as part of your posted comment

• your email address (optional) to let you know if someone replies to your comment

• your website URL (optional)

• any personal information contained in the comment you share on the Site
  

If you navigate our Site, your Personal Information may be collected through cookies, as mentioned and according to our Cookies Policy.

E. Sharing Personal Data

We share the Personal Information collected with our third parties service providers, who help us operate our Site and offer our services.

These third parties are required to comply with high standards, policies, and technical and organizational measures that ensure that your Personal Data is protected and kept confidential at all times, and only in accordance with and to the extent authorized by this Privacy Policy. 

Moreover, if you navigate our Site, your data may be processed by third parties as mentioned and according to our Cookies Policy.

When we are legally required to do so, we may share your Personal Information with competent courts and authorities. This could happen, for example, to allow an investigation or action against illegal activities, or when we have to take action to protect our rights or any third party rights.

F. International Transfers

Some of the third party data processors mentioned above may be located outside the European Economic Area (EEA). Therefore, your Personal Information may be transferred, processed, and stored in countries with different data protection laws than the ones in your jurisdiction.
In this regards, international transfers of Personal Information will be made (i) to countries with an adequate level of protection as declared by the European Commission, (ii) on the basis of the provision of adequate safeguards (standard contractual clauses) or (iii) by virtue of authorization by the competent supervisory authority or under other conditions provided for in the regulations.

By agreeing to this Privacy Policy and submitting your Personal Information to us, you are performing your agreement to those international transfers of your Personal Information.

G. Purpose of Processing

 We collect and process your Personal Information for one of the following reasons:

1. Process and manage any kind of request you raise to us through our Site and/or via email

2. Process and manage your comments on the Site

3. Process and manage your subscription to our newsletter

4. Process and manage your exercise of your privacy rights

5. Process and manage any kind of complaints or conflict raised in relation to our Site or the Company
   

• Your consent: your request to be contacted, to get an answer to a petition raised, your interaction with our Site through commenting or subscribing to the newsletters, therefore your consent expressed through these activities, is the legal basis for the processing of data we will be performing. You are able to remove your consent at any time by sending us an email at info@naturalapp.com.

• A legal obligation: when we need to comply with a legal obligation. In those cases, the data will be processed only during the specific periods set forth in the applicable laws.

• Legitimate interest: when we need to analyze a conflict or a situation which involves breach of our rights or which requires protection of our assets, and therefore we need to contact people involved in a conflict or complaint; moreover when we need to achieve a goal, for the purposes of data protection legislation. In these latter cases, you can object to the processing by contacting us through the channels provided in this Privacy Policy.
  
  

Your Personal Information will be stored and kept for the period of time necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. However, once we no longer need your Personal Data, it will be securely deleted from our systems. 

J. Your rights 

You, as Data Subject and owner of the Personal Information, can at any time exercise the following rights in regards with your Personal Information:

• The right of access. You can ask us more information about the Personal Information we hold about you and request us copies of such Personal Information.

• The right to rectification. You can ask us to modify the information we have about you or to complete it, if you deem it is incorrect or incomplete.

• The right to erasure/be forgotten. You can ask us to delete your Personal Information from all our systems. Please note that under some exceptional circumstances, we may not be allowed by certain regulations to do so. In such cases your data will be processed on a restricted basis, and only as long and to the extent required by law.

• The right to withdrawal of consent. If we are processing your Personal Data based on your consent, you have the right to withdraw your consent at any time. 

• The right to restrict processing. You can ask us to restrict further processing of your Personal Information.

• The right to data portability. You can ask us to transfer your Personal Information to another organization, when technically feasible, or to you.

• The right of objection. You can contact us to object to further use or disclosure of your Personal Data for certain purposes.

To exercise any of your rights related to your Personal Information, you can contact us at the email address info@naturalapp.com.

K. Security measures

We are committed to implementing and taking all reasonable technical and organizational measures to keep your Personal Information safe and secure. We will make our best efforts to prevent unauthorized access, loss, destruction, disclosure or any other detrimental activity in regards with your Personal Information. 

L. Contact details for questions or complaints

For any questions or complaints concerning our Privacy Policy or use of the Personal Data we perform, you can contact us at the email address info@naturalapp.com

Please be informed that any complaint can be directly filed to the corresponding Data Protection Authority, which is the AEPD at www.aepd.es for Spain.